Shipping policy

Shipping Policy

NextGen
Website: www.global-nextgen.online
Email: nextgen776600@gmail.com
Location: United States

1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

After your order is processed, you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed on weekends or public holidays.

  • During peak seasons or promotions, processing times may be slightly delayed.

2. Shipping Time & Delivery

Estimated delivery times:

  • United States: 5–10 business days

  • International Orders: 7–20 business days (depending on location)

Delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs processing

  • Weather conditions

  • High order volume

NextGen is not responsible for delays caused by shipping carriers or customs.

3. Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions (when applicable)

  • Standard and expedited shipping options

4. Order Tracking

Once your order ships, you will receive a tracking number via email.
If you do not receive tracking information within 5 business days, please contact us at:

📧 nextgen776600@gmail.com

5. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages.

  • Additional shipping fees may apply for reshipment.

6. Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging.

If your package is lost in transit:

  • Please contact us, and we will assist you in contacting the carrier.

  • Resolution will depend on the carrier’s investigation.

7. Customs & Duties (International Orders)

For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.

8. Delays Beyond Our Control

NextGen is not liable for shipping delays caused by:

  • Natural disasters

  • Customs clearance

  • Carrier service interruptions

  • Public holidays

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