Refund policy

Return & Refund Policy

NextGen
Website: www.global-nextgen.online
Email: nextgen776600@gmail.com
Location: United States

Return Policy

At NextGen, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be in its original packaging.

  • Proof of purchase (order number or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Clearance or final sale items

  • Gift cards

  • Personal care items (for hygiene reasons)

  • Customized or personalized products

3. Refund Policy

Once we receive and inspect your returned item, we will notify you via email about the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–7 business days.

  • The refund will be issued to your original payment method.

  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping fees are non-refundable unless the return is due to our error (damaged, defective, or wrong item sent).

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at:

📧 nextgen776600@gmail.com

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return packages.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging. We will resolve the issue promptly.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank for processing updates.

If you have done all of this and still have not received your refund, please contact us at nextgen776600@gmail.com.

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  • ✅ Privacy Policy

  • ✅ Terms & Conditions

  • ✅ Shipping Policy

  • ✅ Cancellation Policy